REFUND & RETURN POLICY

 

Thank you for shopping with PunkPlugs! We want to ensure you have a smooth and satisfying shopping experience. Please review our updated return policy below:

30-Day Return Policy: You have 30 days from the delivery date of your item to request a return. The refund process will be initiated within a week upon receipt of the returned item.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Ensure you have the receipt or proof of purchase.

Initiating a Return: Contact us at hi@punkplugs.com to start a return. Upon acceptance, we'll provide a return shipping label and detailed instructions on where and how to send your package. Returns must have prior authorization to be accepted.

Damages and Issues: Inspect your order upon arrival. Please contact us immediately if the item is defective, damaged, or incorrect. We will promptly evaluate the issue and work towards making it suitable.

Exchanges: For a faster exchange process, return the item you have, and upon acceptance, make a separate purchase for the new item.

Refunds: We'll notify you once we receive and inspect your return. Upon approval, you'll be automatically refunded through your original payment method. Please be patient; it may take some time for your bank or credit card company to process and post the refund. Please note: A $10 restocking fee applies to eligible returns.

Shipping Fees: If the consumer initiates the return, they are responsible for the shipping fee. The specific fee depends on the chosen express company. However, if the return is due to our error (damaged or incorrect goods), the consumer is not required to bear the shipping fee.

Feel free to contact us at hi@punkplugs.com for any further questions or return concerns. Thank you for choosing Punk Plugs!