Frequently Asked Questions (FAQ)

1. Order Processing and Transit Time:

   • Question: How long does it take to receive my order?
   • Answer: Orders typically undergo processing within 1-2 business days (Monday-Friday), with a transit time of approximately 10-14 days.

2. Returns:

   • Question: How do I return something?
   • Answer: PunkPlugs is pleased to accept returns for all merchandise within 30 days of receipt. Please note that shipping and handling fees are non-refundable for returns, and customers need to pay for the shipping cost for the exchanged products. Unfortunately, returns and exchanges for used or damaged merchandise cannot be accepted. For more comprehensive details, kindly refer to our returns policy.

3. Coupon Code Usage:

   • Question: How do I use a coupon code?
   • Answer: Congratulations! To apply your coupon code, add your desired items to the shopping cart and proceed to checkout. There, locate the designated box to enter your code, then click "apply." It's important to note that only one promotion code can be used per order, and coupon codes cannot be applied to orders that have already been placed.

4. Email Opt-Out:

   • Question: How do I opt out of emails?
   • Answer: While we believe our Punk Plugs fans enjoy exclusive perks and special gifts, if you wish to opt out of our emails, simply click the 'Unsubscribe' link at the bottom of any email.

If you have additional inquiries or require further assistance, please do not hesitate to contact our customer support team. We are dedicated to providing the assistance you need.